Refund & Cancellation Policy

Last updated: 13 October 2026

1. Cancellation

Portxz Pro is a one-time prepaid pass, not a subscription. It never renews automatically, so there is nothing to cancel — when the paid period ends your account simply returns to the free plan and you are not charged again.

2. Refunds

Pro is a digital service that activates immediately after payment, so a pass is generally non-refundable once it is active. We will refund you in these cases:

• Charged but not activated — your payment succeeded but Pro was not activated on your account and we cannot fix it.
• Duplicate payment — you were charged more than once for the same pass.
• Wrong amount — you were charged a different amount from the price shown.

3. How to request a refund

Write to us through the Contact page within 7 days of the payment. Include your Portxz username and the payment reference shown under History on your Billing page. We reply within 2 business days.

4. Refund timeline

Approved refunds are sent back to the original payment method through Razorpay and normally reach your account within 5–7 business days, depending on your bank.

5. Failed payments

If money left your account but the payment failed, your bank or UPI app usually reverses it automatically within 5–7 business days. If it does not, contact us with the transaction details.